Returns & Refund Policy
Thank you for shopping with Pink & Thread Co.
Because our products are handmade and many are personalized, we do not accept returns or exchanges on custom or personalized items.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Email us at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
We’ll review your request and work with you to find a solution, which may include a replacement or refund.
Order Cancellations
Orders may be canceled before production begins. Once work has started on a personalized item, cancellations cannot be guaranteed.