Frequently Asked Questions

How long will it take to receive my order?

Most orders are handmade and processed within 3–7 business days before shipping. Shipping times vary depending on your location and the shipping carrier.

Do you offer personalized items?

Yes! Many of our products can be personalized with names, initials, or custom text. Please review the product description for personalization options.

Do you accept returns?

Because many of our items are handmade and personalized, we do not accept returns or exchanges on custom orders. If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

Can I cancel my order?

Orders may be canceled before production begins. Once production has started, cancellations cannot be guaranteed.

Where do you ship?

At this time, we ship within the United States.

How can I contact you?

You can reach us through our Contact page or by emailing pinkandthreadco@gmail.com. We aim to respond within 1–2 business days.